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Buying a phone or paying your bill? Be ready to show ID at Rogers stores before entering

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If you recently went to a Rogers store during business hours and wondered why the doors were locked, the company said it was the result of policy changes aimed at preventing robberies and fraud. I want you to know

The Canadian telecommunications giant now requires customers to show government-issued identification before entering its stores. A rule frowned upon by some Toronto professionals and customers.

“The safety of our team members and customers is of utmost importance to us,” Rogers spokeswoman Chloe Luciani Giroire said in a statement to CBC Toronto.

“Several measures have been taken over the last few years to improve store safety, including strong training, upgraded cameras and enhanced door screening policies.”

Customers say policies are ‘troublesome’

Rogers says this is a national policy that went into effect over a year ago, but the company also said it only applies to certain stores.

Oriol Ramirez is one of our customers who has experienced it first hand. He says it was “a hassle” to go to Rogers’ store in Toronto on Tuesday to replace a stolen cell phone.

Ramirez says he was told he needed ID to get in to buy a phone. The problem was that the thief had also stolen his ID and credit card, so he had no way of entering the store.

“It was a little troublesome to go all the way back [home] And when I came back, it was already closed,” Ramirez said.

“The store has security guards, so I don’t think it’s necessary.”

A sign outside a joint Rogers and Fido store on Queen Street East instructs customers to look up at an outdoor security camera to verify their identity before presenting their government-issued photo ID through the glass window. is doing. (Greg Bruce/CBC)

Nicholas Filippaios says he wasn’t asked for ID when entering Rogers’ store in Toronto, but he saw other customers asked for ID at the same location.

“I understand why you need an ID to verify your account, but why do you need an ID to enter the store?” said Philippaios.

“I don’t know why it works.”

5 mobile shop robbers charged

It’s not clear if robberies and scams are on the rise in GTA electronics stores. When CBC News asked police in the Toronto, Peel and York areas for statistics to see if there was an upward trend over the past few years, all three said they didn’t have the numbers on hand. .

But Yorkshire Police can point to at least one such armed robbery last month.They say five people have since been charged mobile shop I was robbed at gunpoint in Aurora, Ontario. August 15.

Police said two men entered the store, demanded cash and a phone from employees at gunpoint, and then fled the scene with three others who were believed to be waiting outside in a car.

Businesses should consider other options, experts say

Ritesh Kotak, a Toronto-based cybersecurity and technology analyst, said stores selling mobile phones to the public should lock the front door and require customers to provide ID before entering. He says it’s the first time he’s seen a request.

“There’s probably nothing more frustrating than going into a store and seeing the door locked and potentially being rejected at the door,” Kotak said.

“I don’t think it’s a wise policy. You don’t see it in malls, kiosks or other electronics stores.”

But Kotak says businesses looking to implement security measures to prevent robbery and theft should consider moving to a reservation-based system instead.

“There are ways to secure products, ways to not leave inventory in front, and ways to prevent crime through environmental design.”

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