A local pet supply store in Toronto defended its business after one customer harassed staff and accused them of white privilege.
little wonder petis located at 148 Danforth Avenue and is a one stop shop for all pet treats, toys and accessories.
The store received a 1-star review on Google last week and felt the need to respond by publishing it on its Instagram page.
The post claims that a customer who left a review emailed an order of three bully sticks in March 2021. Upon arriving at the store, the customer was not happy with the purchase and was offered to choose from all the other sticks available. According to the post.
“For some reason this person chose to be intimidating, aggressive and yelling,” the post read. “Members of the staff team present felt that their personal safety was at risk and that customers were not being served. It was clear that I was describing the interaction with 100% accuracy.”
The store owner reached out to the customer via email and agreed to speak on the phone, according to the post.
A month later, the same customer allegedly ordered 2 bullies via email, and this time the shop replied that they were unable to fulfill the request.
“Customers started emailing me about our white privilege, class and lack of diversity (even though one of the staff team members they yelled at and threatened was a Native American),” the post explains. doing.
Stores ultimately don’t have to deal with customers who yell at, threaten, offend or intimidate their employees.
The 1-star review was posted 20 months after the incident, according to the post.